Privacy Policy

Last updated: March 21, 2026

Process Falcon, LLC ("Process Falcon," "we," "us," or "our") operates MySolarNest (mysolarnest.com). This Privacy Policy describes how we collect, use, and protect your information when you use our website and services.

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number submitted via our demo request form
• Company name and role (if provided)
• Communications you send to us

We may also collect usage data such as browser type, pages visited, and IP address through standard web analytics.

2. How We Use Your Information

We use the information we collect to:

• Respond to your demo requests and inquiries
• Send you appointment reminders, project status updates, and service-related communications
• Send you text messages (SMS) if you have opted in to receive them
• Improve our website and services
• Comply with applicable legal obligations

3. Text Messaging (SMS)

If you provide your phone number and opt in to receive text messages, we may send you SMS communications including appointment confirmations, project status updates, and service notifications.

• Consent: By checking the SMS opt-in box on our form, you consent to receive text messages from Process Falcon / MySolarNest at the number provided. Consent is not a condition of purchase.
• Frequency: Message frequency varies based on your project status and activity.
• Rates: Message and data rates may apply depending on your mobile carrier and plan.
• Opt-Out: Reply STOP at any time to unsubscribe from SMS messages. After opting out, you will receive one final confirmation message.
• Help: Reply HELP for assistance or contact us at support@mysolarnest.com.
• Carriers: Carriers are not liable for delayed or undelivered messages.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers who assist in operating our platform (e.g., SMS delivery via Twilio, form processing)
• Legal authorities when required by law

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data by contacting us at support@mysolarnest.com.

6. Security

We use industry-standard security measures to protect your information. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information. To exercise these rights, contact us at support@mysolarnest.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the date at the top of this page.

9. Contact Us

If you have questions about this Privacy Policy, contact us at:

Process Falcon, LLC
Email: support@mysolarnest.com